At wow99, the privacy and security of your personal data is a fundamental obligation, not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and store it, and the rights available to you as a member of our platform. Please read this document carefully before registering an account.
These core principles underpin every data-handling decision we make at wow99. The full legal text of this policy follows in the clauses below.
wow99 collects personal data only for specific, explicit, and legitimate purposes. We do not use your data for any purpose incompatible with what was communicated to you at the time of collection. Your data serves your account — nothing more.
We collect only the data that is strictly necessary to operate your account, process payments, comply with KYC and anti-money-laundering obligations, and deliver the services you have requested. We do not accumulate data speculatively or beyond operational need.
All personal data stored by wow99 is protected using industry-standard encryption at rest and TLS encryption in transit. Access to member data is strictly controlled and limited to authorized personnel with a genuine operational need. Our systems undergo regular security assessments.
wow99 does not sell, lease, or auction your personal data to third-party marketers or data brokers under any circumstances. Data shared with third parties is limited to service providers who are contractually bound to process it only on our instructions and for no other purpose.
You retain meaningful rights over your personal data at wow99. You may request access to your data, correct inaccuracies, request deletion where legally permissible, and withdraw consent for specific processing activities. Contact our support team to exercise any of these rights.
wow99 does not retain personal data indefinitely. Retention periods are determined by the purpose of collection and applicable legal obligations — particularly anti-money-laundering regulations that require transaction records to be kept for a minimum number of years. Data is securely deleted when no longer needed.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
wow99 is Indonesia's premier online casino and sportsbook platform, serving members across Jakarta, Surabaya, Bandung, Medan, Bali, and beyond. The platform offers live casino games, sportsbook betting, slot games, baccarat, live dragon tiger, and a range of other products, all accessible via wow99.im.
wow99 is operated by a licensed international gaming entity. For questions about the specific legal entity responsible for processing your data, or to request our registered details, please contact us at the address provided in Section 16 of this policy. We will respond to all reasonable data-controller identification requests within 10 business days.
Primary Market: wow99 serves members who are residents of Indonesia and are at least 21 years of age. All data-handling practices described in this policy are designed with the Indonesian member context in mind, including payment data relating to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja transactions.
wow99 collects Personal Data across three broad categories: data you provide directly, data generated by your use of the platform, and data received from third parties.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration & KYC |
| Contact Data | Email address, phone number, residential address | Registration |
| Identity Document Data | Indonesian KTP number, passport number, document scan/photo | KYC verification |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit & withdrawal |
| Communications Data | Live chat transcripts, support email content, complaint records | Customer support interactions |
| Responsible Gaming Data | Self-declared problem gambling disclosures, deposit limit preferences, self-exclusion requests | Responsible gaming tools |
wow99 collects Personal Data through the following mechanisms:
wow99 processes your Personal Data only for the purposes listed below. Where a new purpose arises that is not covered by this policy, we will update the policy and notify you before commencing that processing.
| Purpose | Data Categories Used |
|---|---|
| Account creation, authentication, and management | Identity Data, Contact Data, Technical Data |
| KYC age and identity verification | Identity Data, Identity Document Data |
| Processing deposits and withdrawals | Financial Data, Transaction Data, Identity Data |
| Fraud prevention, anti-money-laundering, and security monitoring | All categories — automated and manual review |
| Delivering and improving platform services (games, sportsbook, etc.) | Usage Data, Behavioural Data, Technical Data |
| Responsible gaming monitoring and intervention | Behavioural Data, Transaction Data, Responsible Gaming Data |
| Customer support and complaint resolution | Communications Data, Identity Data, Transaction Data |
| Legal compliance and regulatory reporting | Identity Data, Financial Data, Transaction Data |
| Service communications (account notices, policy updates) | Contact Data |
| Promotional communications (where consent has been given) | Contact Data, Behavioural Data |
wow99 relies on one or more of the following legal bases when processing your Personal Data:
wow99 does not sell your Personal Data. We share data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose:
We engage carefully selected third-party service providers who process data on our behalf and under our instructions. These include:
All Processors are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared and require them to apply security standards no less rigorous than our own.
wow99 will disclose Personal Data to competent authorities, courts, or regulators where required to do so by applicable law, by court order, or by a lawful request from a government authority. We will notify you of such a disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and of any material changes to data-handling practices that result from it.
No Marketing Data Sales: wow99 does not share, sell, or license your Personal Data to third-party advertisers, marketing agencies, or data brokers. If you receive marketing from a third party claiming to have obtained your details from wow99, please report it to us immediately at [email protected].
wow99 operates as an internationally licensed platform. Some of our service providers — including cloud infrastructure providers and KYC partners — may process data outside of Indonesia. Wherever your data is transferred to a country that does not provide an equivalent level of data protection to your home jurisdiction, wow99 ensures that appropriate safeguards are in place, including:
You may request details of the specific safeguards in place for any particular cross-border transfer by contacting us at [email protected].
wow99 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below summarizes our standard retention periods:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| KYC documents | Duration of account + 5 years after closure | Regulatory requirement |
| Transaction records | Duration of account + 5 years after closure | AML and financial reporting obligations |
| Betting and game history | Duration of account + 2 years after closure | Dispute resolution, responsible gaming audit |
| Customer support records | 3 years from date of interaction | Quality assurance, complaint records |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent audit trail |
| Technical and log data | 90 days rolling | Security monitoring and incident response |
Following the expiry of the applicable retention period, Personal Data is either securely and irreversibly deleted or anonymized so that it can no longer be associated with any individual.
wow99 uses the following categories of cookies and similar technologies when you access the platform:
You may configure your browser to refuse or delete cookies at any time. Note that disabling strictly necessary or fraud prevention cookies may impair your ability to log in or use certain platform features. Analytics and functional cookies can be disabled without affecting core platform access.
wow99 does not use third-party advertising cookies or behavioural advertising trackers. We do not participate in cross-site tracking for advertising purposes.
Subject to applicable law and certain conditions, you have the following rights in respect of your Personal Data held by wow99. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request, and will not charge a fee for reasonable requests.
You have the right to request a copy of the Personal Data we hold about you, along with information about how it is being processed. We will provide this in a commonly used electronic format.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that corrections to identity data may require re-verification of KYC documents.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to our legal retention obligations — we may be required to retain certain data even after an erasure request.
You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests and we are assessing your objection.
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format, and to transmit it to another controller.
You have the right to object to processing based on wow99's legitimate interests, and to processing for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately. For other legitimate-interest processing, we will assess whether our interests are overridden by your rights in the specific circumstances.
wow99 uses automated systems for fraud detection and responsible gaming monitoring. Where an automated decision produces a significant legal or similarly significant effect on you — such as account suspension — you have the right to request human review of that decision, to express your point of view, and to contest the outcome.
wow99 is an adult gambling platform. We do not knowingly collect Personal Data from individuals under the age of 21. The platform employs age-verification controls at registration, and all accounts are subject to KYC age verification before the first withdrawal is processed.
If we become aware that Personal Data has been collected from a person under 21 without parental or guardian consent, we will immediately suspend the relevant account, delete the data, and report the matter through our responsible gaming procedures. Parents or guardians who believe a minor has registered on wow99 are urged to contact us immediately at [email protected].
wow99 implements a multi-layered security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our measures include, but are not limited to:
Your Role in Security: Technical safeguards are most effective when combined with strong account hygiene. Please use a unique, strong password for your wow99 account, enable two-factor authentication where available, and never share your login credentials with anyone. wow99 will never ask for your password through any communication channel.
The wow99 platform may contain hyperlinks to third-party websites — for example, game studio documentation pages or payment provider help centers. This Privacy Policy applies solely to the wow99 platform. wow99 has no control over the privacy practices of any third-party website and accepts no responsibility for them. Before submitting any Personal Data on a third-party site, we encourage you to review that site's own privacy policy.
wow99 reserves the right to update this Privacy Policy at any time. When material changes are made — for example, changes that expand the categories of data collected, introduce new purposes for processing, or alter your rights — we will notify you by posting a prominent notice on the platform and, where practicable, by sending a notification to the email address registered to your account.
The revised policy will display an updated "Last updated" date at the top of the page. Your continued use of the platform after the effective date of any revision constitutes your acceptance of the updated policy. If you do not accept a material change, you may close your account and request deletion of your Personal Data in accordance with Section 11 of this policy.
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a privacy-related complaint, please contact the wow99 data protection team using the details below. All formal privacy complaints must be submitted in writing.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction governing wow99's data processing activities. Contact [email protected] to request details of the relevant authority.